General terms & Conditions

Preface

Below you will find our General Terms and Conditions. These always apply when you use or place an order through our Website and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully. We also recommend that you save or print these terms and conditions so that you can read them again later

 

Definitions

1 Two Thrones: established in Didam and registered at the Chamber of Commerce under registration number 74633112 trading under the name Two Thrones.

2 Website: the Two Thrones website, which can be consulted via www.twothrones.nl and all associated subdomains.

3 Customer: the natural person not acting in the exercise of a profession or business who enters into an Agreement with Two Thrones and / or has registered on the Website.

4 Agreement: any agreement or agreement between Two Thrones and the Customer, of which agreement the General Terms and Conditions form an integral part.

5 General Terms and Conditions: the present General Terms and Conditions.

 

Applicability of General Terms and Conditions

1 The General Terms and Conditions apply to all offers, agreements and deliveries of Two Thrones, unless explicitly agreed otherwise in writing.

2 If the Client includes provisions or conditions that deviate from, or do not appear in, the General Terms and Conditions in its order, confirmation or communication, they are only binding on Two Thrones if and insofar as they have been explicitly accepted in writing by Two Thrones.

3 In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those terms and conditions also apply, but in the event of conflicting terms and conditions, the Customer can always invoke the applicable provision that is most favorable to him.

 

Prices and information

1 All prices stated on the Website and in other materials originating from Two Thrones include VAT and other levies imposed by the government.

2 If shipping costs are charged, this will be clearly stated in time for the conclusion of the Agreement. In addition, these costs will be shown separately in the ordering process.

3 The content of the Website has been compiled with the greatest care. However, Two Thrones cannot guarantee that all information on the website is accurate and complete at all times. All prices and other information on the Website and in other materials originating from Two Thrones are therefore subject to obvious programming and typing errors.

4 Two Thrones cannot be held responsible for (color) deviations due to screen quality.

 

Realization Agreement

1 The Agreement is concluded at the moment of acceptance by the Customer of the offer of Two Thrones and the fulfillment of the conditions set by Two Thrones.

2 If the Customer has accepted the offer electronically, Two Thrones will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Client has the option to terminate the Agreement.

3 If it appears that the Client has provided incorrect data when accepting or otherwise entering into the Agreement, Two Thrones has the right to fulfill its obligation only after the correct data has been received.

4 Two Thrones can inform itself within legal frameworks whether the Client can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If, on the basis of this investigation, Two Thrones has good reasons not to enter into the Agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions, such as prepayment, to the implementation.

5 Two Thrones has the right to refuse orders from customers acting in the exercise of their profession or business.

Execution Agreement

1 As soon as the order has been received by Two Thrones, Two Thrones will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.

2 Two Thrones is entitled to engage third parties to perform the obligations arising from the Agreement.

3 The Website clearly describes, in time for the conclusion of the Agreement, the manner in which delivery will take place and the period within which the products will be delivered. If no delivery period has been agreed or stated, then products will in any case be delivered within 30 days.

4 If Two Thrones cannot deliver the products within the agreed period, it will inform the Customer thereof. In that case, the customer can agree to a new delivery date or he will be given the option to terminate the Agreement free of charge.

5 Two Thrones advises the Customer to inspect the products delivered and to report any defects found within a reasonable time, preferably in writing or by e-mail. See further the Article regarding warranty and conformity.

6 As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If explicitly agreed otherwise, the risk is transferred to the Customer earlier. If the Customer decides to collect the products, the risk passes when the products are transferred.

7 Two Thrones is entitled to deliver a similar product of similar quality as the ordered product if the ordered item is no longer available. The customer is then entitled to terminate the agreement free of charge and to return the product free of charge.

Right of withdrawal

1 Customer has the right to terminate the agreement with Two Thrones concluded at a distance within 14 calendar days after receipt of the product, without stating reasons, free of charge. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:

  • if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product.
  • if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or part;
  • for agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.

2 Only the direct costs for the return shipment will be borne by the Customer. The customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, Two Thrones will provide an estimate of these costs.

Any costs paid by the Customer for shipping and payment of the product to the Customer will be reimbursed to the Customer upon return of the entire order.

3 Within the withdrawal period referred to in paragraph 1, the Client will handle the product and the packaging with care. The customer will only open the package and use the product only to the extent necessary to ascertain the nature, characteristics and operation of products. The basic principle here is that this inspection may not go beyond what the Client could do in a physical store.

4 The customer is only liable for value reduction of the product that is the result of a way of handling the product that goes beyond what is permitted in the previous paragraph.

5 The Customer may terminate the Agreement in accordance with paragraph 1 of the period specified in this Article by sending the model form for withdrawal (digitally) to Two Thrones, or by making it clear to Two Thrones in another unambiguous manner that he will abandon the purchase. In the case of a digital report, Two Thrones will confirm receipt of that report. After dissolution, the Client still has 14 days to return the product. It is also possible to immediately return the product within the cooling-off period specified in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous withdrawal statement is included.

Products can be returned to:

Two Thrones

Rozenstraat 52

6942WJ Didam

6 Amounts (already paid in advance) by the Customer will be reimbursed to the Customer as soon as possible, but no later than within 14 days after termination of the Agreement, in the same way that the Customer has paid for the order. If the Client has opted for a more expensive method of delivery than the cheapest standard delivery, Two Thrones does not have to pay back the additional costs for the more expensive method

Unless Two Thrones offers to collect the product itself, Two Thrones may wait to refund until Two Thrones has received the product or until the Customer can prove that he has returned the product, whichever is the earlier.

7 On the Website information about whether or not the right of withdrawal is applicable and any desired procedure is stated clearly in time for the conclusion of the Agreement.

Payment

1 The customer must make payments to Two Thrones according to the payment methods specified in the order procedure and possibly on the Website. Two Thrones is free in the choice of offering payment methods and these may also change from time to time. In the event of payment after delivery, the Client has a payment period of 14 days starting on the day after delivery.

Warranty and conformity

1 Two Thrones guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the agreement . If specifically agreed, Two Thrones also guarantees that the product is suitable for other than normal use.

2 A guarantee provided by Two Thrones, manufacturer or importer does not affect the legal rights and claims that the Customer already has and can invoke under the Agreement.

3 If the delivered product does not comply with the Agreement, the Client must inform Two Thrones within a reasonable period of time after it has discovered the defect.

4 If Two Thrones considers the complaint to be justified, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum reimbursement is equal to the price paid by the Customer for the product. This Article does not preclude recourse to possible compensation.

Complaints procedure

1 If the Customer has a complaint about a product (in accordance with Article concerning warranty and conformity) and / or about other aspects of the service provided by Two Thrones, he can submit a complaint to Two Thrones by e-mail or by post. See the contact details at the bottom of the Terms and Conditions.

2 Two Thrones gives the Client a response to his complaint as soon as possible, but in any case within 5 days after receiving the complaint. If it is not yet possible to give a substantive or definitive response, then Two Thrones will confirm within 5 days after receiving the complaint and give an indication of the period within which it expects to give a substantive or definitive response to the Client’s complaint. .

Personal data

1 Two Thrones processes the personal data of the Customer in accordance with the privacy statement published on the Website.

Final provisions

1 Dutch law applies to the Agreement.

2 Insofar as mandatory law does not provide otherwise, all disputes that may arise under the Agreement will be submitted to the competent Dutch court in the district where Two Thrones is located.

3 If a provision in these General Terms and Conditions turns out to be invalid, this does not affect the validity of the entire General Terms and Conditions. The parties will in that case replace (a) new provision (s), which will give shape to the intention of the original provision as much as possible in law.

4 In these General Terms and Conditions, “written” also means communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.

Two Thrones

info@twothrones.nl

Chamber of Commerce number: 74633112

VAT number: NL207485392B02